Returns and warranty
Returns and warranty keeps every return and warranty claim of your shop in one place, from the customer's request to the refund, the repair or the replacement, so no return gets lost between your mailbox and your stockroom, and no refund is late.
Returns and warranty claims for an online shop or an appliance seller: a return form, an AI agent that checks each request against your return rules and the warranty, the steps from approval to refund, repair or replacement, a mail to the customer at each step, and claims to your suppliers. The owner runs it alone, or with customer support and a warehouse team.
Try it
Business details, Products, Contacts, Customers, Orders, Refunds, Suppliers, Returns, Supplier claims
Try it freeWhat it does for you
Customers ask for a return on your form, Return an item: their order number, their email, which item comes back when the order has several, the reason, what is wrong if they wish, and photos. Your website can send its returns too, to the base's webhook, once you add the secret RETURNS_HOOK in Settings, Secrets. The base links the order only when the number and the email belong together, so nobody can return someone else's order. When it links the order of a return from the form, it mails the customer the return's number at once.
- Each new return goes to an AI agent, the Return checker. It reads the order, the product's warranty and your return rules, and proposes a refund, a repair, a replacement or a refusal, with its reason. It decides nothing: you approve or refuse each return.
- The customer gets a mail at each step: the approval with the return slip attached, the refusal with your reason, the item received, and the refund, the repair or the replacement. When you inspect the item you write what you found, and a refund is made: its approver approves it in Refunds, and then you pay it there.
- When the inspection finds an item faulty, the base makes a claim to its supplier for its cost. Every Monday it mails you the claims still open after 14 days, so your suppliers do not keep money that is yours.
Make it yours
Your business is not quite like any other. Ask the assistant for what is missing, in your own words: a new step, an email, a list, a rule. Every change is shown before it happens, and any change can be undone.
Make the return window 60 days.Mail me when a return waits for my decision for more than two days.Add the courier's tracking number to each return.
Add-ons that change it
Each of these adds one more thing to your base. Tick the ones you want when you create your base, and add or remove them later in Settings, Modules.
Locations
The places where the business works: shops, branches, clinics, warehouses, depots, venues and vans.
Reports
The reports that agents write each week or month.
Staff
Contacts who work for the business: their job, their place and their team.