Session packs
Session packs keeps your customers' packs of sessions in one place, whether you coach alone or run a studio of coaches: who bought which pack, how many sessions each customer has left, and when each pack expires.
Sessions sold in packs, such as 10 sessions in 3 months: each customer's sessions left and expiry date, bookings that use the pack, card payments, reminders and renewal offers. For a personal trainer, tutor, coach or teacher, alone or with a team of coaches.
Try it
Contacts, Appointments, Business details, Products, Classes, Class bookings, Customers, Payments, Packs
Try it freeWhat it does for you
Sell a pack to a customer, and the base mails them a page to pay by card. When they pay, the pack starts that day and they get a receipt.
- Each appointment you book on a pack uses one session, and so does a no-show. The base refuses an appointment past the last session the customer paid for, or after the pack's expiry date, and never books one coach twice at one time. Group classes work the same way: several customers book one class up to its places, each class booking uses one session of the customer's own pack, and the base refuses it when the class is full, the pack has no sessions left or the pack expires before the class. A cancelled booking gives the session back; a no-show keeps it used.
- Every morning the base reminds your customers of tomorrow's appointments and warns a customer 14 days before their pack expires with sessions unused. When a pack has two sessions left, an AI agent writes the customer a short renewal offer from their attendance, and the base mails it with a page to pay for the next pack.
- With a team, each coach sees only their own customers, packs and appointments, on their own week, and you and your manager see every coach's week.
- Your customers sign in to see their own packs, the sessions they have left and the expiry date. They book an appointment or a class on their pack and pay by card there.
- When a customer books for the first time, the booking asks for their intake form: their goals, any injuries and health notes, and their agreement that the coach keeps the health notes. The answers stay on the customer's profile, so a second booking asks nothing, and the customer can change them there, add a signed form or contract, or withdraw their consent, which deletes the health notes and the form. Only the customer, the owner and the customer's own coach read the health notes: managers and other staff do not.
Make it yours
Your business is not quite like any other. Ask the assistant for what is missing, in your own words: a new step, an email, a list, a rule. Every change is shown before it happens, and any change can be undone.
Send the renewal offer when a pack has three sessions left, not two.Count an appointment cancelled less than 24 hours before as used.Let a coach confirm the appointments that their customers ask for.
Add-ons that change it
Each of these adds one more thing to your base. Tick the ones you want when you create your base, and add or remove them later in Settings, Modules.
Approvals
A document above the approval amount of Business details waits for the approval of the owner or a manager.
Locations
The places where the business works: shops, branches, clinics, warehouses, depots, venues and vans.
Reports
The reports that agents write each week or month.
Staff
Contacts who work for the business: their job, their place and their team.