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Report abuse

If a base on Base Captain holds or does something illegal, or breaks our acceptable use policy, report it from the base, or tell us at [email protected].

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Report it from the base

Where.
On an item’s page, under More actions; on a comment, from its own menu; on a file, from its chip on the item or in a comment; and at the foot of a public form, Report this form.
What you choose.
A reason, such as illegal content, fraud, malware, spam, hate, someone’s rights or privacy, and a note if you want to add one, up to 2000 characters.
What it sends.
A copy of what you report, as you see it, goes to us, with your reason and your note. The report says so before you send it, and sending it is your consent. You can only report what you can see.
Who can report.
A base’s users, from the base, with their API token, or by asking the assistant or an AI client connected to the base. Anyone can report a public form without signing in, and may leave an email address to hear back.

Report it by email

Where.
The web address of the base, and of the page or record if you can.
What is wrong.
What you saw, and when.
Why.
Why it is illegal, and under which law if you know, or which rule of the acceptable use policy it breaks.
Who you are.
Your name and email address, so we can tell you what we did. You may leave them out for child sexual abuse material.
Good faith.
A sentence saying you believe, in good faith, that what your report says is accurate and complete.

For anything else, or for what you cannot reach in a base, send these to [email protected]. For a security issue in Base Captain itself, write to [email protected] instead.

What happens next

  1. 1Acknowledged. We confirm by email that we received your report, when we have an address: the one you sign in with, or the one you gave.
  2. 2Reviewed. A person reads it, looks at what it points to, and decides, promptly and without automated decision-making.
  3. 3Acted on. We may leave it, ask the base’s owner to fix it, remove or disable what breaks the rules, or suspend the base or the user. We tell you what we decided, and how to contest it.
  4. 4Explained. The base’s owner gets a statement of reasons: what we did, the facts, whether it was a report, and the law or rule it breaks.
  5. 5Contested. The owner, or you, may contest the decision by replying to it or writing to [email protected]. We look at it again and tell you the outcome. You keep the right to go to court.

This is our notice and action process under Articles 16 and 17 of the EU Digital Services Act. Authorities reach us at [email protected].

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