Choose a plan, pay and add storage

The Free plan of Base Captain costs nothing for 30 days from the moment a base is made (When the Free plan ends). Every base starts on it. It has every feature and every app, users without limit, and 250 MB of storage.

What waits for a payment method

Without a payment method, the base works only with its own people. These wait for one:

• mail to an address that is not one of the base's users (Get and answer mail in a shared inbox);
• public forms (Make a public form (a web form));
• the sign-up page of an outside role, such as the customers of a portal (Open a customer portal);
• links for people outside the base, such as a printed invoice sent by link or a link to pay (Send a printed item to a customer by link);
• calls from the base's code to other services;
• webhooks, the calls the base sends and those it takes in (Send webhooks to another service);
• mail into the base;
• payments from your customers (Take payments with Stripe or PayPal).

Everything else works: every module, the assistant, agents and workflows, invitations, mail to the base's users, export, calendar links, machines, the API and your AI clients.

What a closed feature says

A closed feature says why where you meet it. Beside it, or in its box, the owners of the base get Add a payment method, which opens its box over the page; the other users read "Ask an owner of the base to add a payment method."

• A form: "Only the people in this base can open this form. Add a payment method to open it to everyone. This is only to prevent fraud and abuse. You will not be charged." The base's users open a closed form and the sign-up page of an outside role while they are signed in, so they can build and try them; anyone else gets Not found.
• A button that mails an address outside the base, such as Mail the order on an order for a customer, shows in place of its confirmation "Without a payment method, this base sends mail only to its users. Add a payment method to mail other addresses. This is only to prevent fraud and abuse. You will not be charged." It sends nothing. Once the payment method is added, click the button again: the base does not send the mail by itself.
• Until a payment method is added, the base's first page tells the owners: "Your base works without a payment method. Add one to mail your customers, publish forms and links, and take payments from them. This is only to prevent fraud and abuse. You will not be charged."

The Free plan has less AI than the Pro plan, and with a payment method fewer outside mails (What happens past a limit).

A payment method opens what waits for one on the Free plan, and the base's storage grows to 1 GB. This is only to prevent fraud and abuse. Stripe checks it, and you will not be charged. Only the base's owners add a payment method: in the base's Settings, Plan, or with Add a payment method beside a closed feature, on the page where you are.

1. Click Add a payment method. A box opens. It says "Your base works without a payment method. Add one to mail your customers, publish forms and links, and take payments from them.", then "You will not be charged. Your bank can show a small amount for a short time."
2. Pass the check that you are a person. Above Continue, the box says "On the next page, Stripe says that you allow Base Captain to charge you later. Base Captain charges you nothing until you choose the Pro plan." Click Continue.
3. Stripe's secure page opens. Stripe always says there that you allow Base Captain to charge you for future payments: this is Stripe's own sentence, and Base Captain charges nothing until an owner upgrades to Pro. Enter a card, the only kind of payment method it takes. Your bank can ask you to confirm it.
4. You come back to the page where you clicked Add a payment method, such as the order you were mailing, and it reads "Your card is saved. You are not charged." The closed features open at once, in the base. The message stays until you close it. When you cancel on Stripe's page, you come back to that page too.

Limits and details

• One card opens a few free bases at a time, a number limited for fair use. Past it, the payment method is not kept: you come back to your page, which reads "The card was not added." and that the card already unlocked that many free bases, and the owners get a mail that says the same.
• Each person may try three times a day; after that, "Too many tries today. Try again tomorrow."
• The payment method is added on the web only: no API token, assistant or AI client adds it.

When the Free plan ends, at the end of the 30 days, to the minute, the base becomes read-only, and 30 days later its data is deleted.

The owners of a free base see the days left, such as "12 days left", next to Base Captain's name at the top left of every page. Click it to read "Free for 30 days: 12 days left. After that, the base becomes read-only, and 30 days later its data and files are deleted, unless you upgrade to Pro." with Upgrade to Pro. It cannot be closed. The owners also get an email 10, 5, 3, 2 and 1 days before the end, such as "Demo Company: your Free plan ends on 21 November".

While the base is read-only

• Every user still signs in, reads, searches and exports, on the pages, the API and their AI clients.
• Nothing can be changed: a change is refused with "This base is read-only. An owner of the base can upgrade to Pro to open it again."
• Nothing runs: no assistant, agent, workflow, automation, schedule, machine or mail. A webhook that calls in and a public form get "Try again later", so the sender can try again.

The owners get an email, "Demo Company: your Free plan has ended", with the day its data is deleted. Next to Base Captain's name, a red "Read-only" now shows. Click it to read "Your Free plan ended on 21 November. Its data and files are deleted on 21 December. Upgrade to Pro to keep them." The other users read "This base is read-only. Ask an owner of the base to upgrade to Pro."

30 days after the end, the base's data is deleted, with its files. The owners get an email 7 days and 1 day before, and one after. The base stays, as when an owner deletes its data (Delete a base). Download what you want to keep before that (Export the base's data).

Until the data is deleted, an owner clicks Upgrade to Pro in Settings, Plan. Once the first month is paid, the base opens again at once, as it was. The dates show in your time zone.

A read-only base cannot be copied to keep its data: only a base on a running Pro plan can be copied (Copy a base).

The Pro plan of Base Captain costs 29 a month, with 10 GB of storage, and 1 a month for each GB an owner adds. It has every feature and every app, users without limit, custom code (Add buttons and behaviour with the assistant) and up to 200 fields in a table.

An owner of a free or read-only base opens the base's Settings, Plan, and clicks Upgrade to Pro:

1. Enter the business's Country and its billing details (Billing details and taxes). The box says "By continuing, you confirm that you buy for a business.": Base Captain is for businesses only. Continue.
2. Stripe's secure page opens, with the card you added, or asks for one. It also offers Link, Stripe's way to pay with a card saved with Link before. Stripe charges the time left of the month, to the second, at once, unless that part is under $2 (then nothing is charged until the next 1st).
3. Back in Settings, Plan, a message says the Pro plan has started, with 10 GB of storage, more AI and more mails, and a read-only base opens again.

Upgrade to Pro needs no payment method added first. The free days left are not kept.

The prices are in euros for a European country and in US dollars for any other, the same numbers, with no tax added (Billing details and taxes). The country sets the currency, and it stays once the Pro plan has started. The Pro plan includes the AI (What AI your plan includes), the mails to outside addresses and the invitations, for the normal use of a base. The pricing page shows the Pro plan beside the Free plan.

Settings, Plan shows the plan: on the Free plan, Free for 30 days, the days left and its storage; while read-only, the day its data is deleted; on the Pro plan, the price, such as "29€ a month" or "$29 a month", and, with storage added, the next month's price, such as "32€ a month from 1 November"; when the plan renews; and Storage. Only the base's owners open Settings, Plan, and only they add or remove storage, change the billing details or cancel.

Every base on the Pro plan is billed on the 1st of the month, at midnight UTC, in advance, for the plan and each GB added by then.

The first month is charged for the time left in it, to the second, from the start of the Pro plan to the next 1st (00:00 UTC), at once. When that part comes to less than $2 (2€), it is free, and the first charge is on the next 1st: a base upgraded in the last hours of a month costs nothing until the 1st.

A person you invite into your base signs up without a payment method: they are on your base's plan.

Upgrade to Pro asks the billing details after the country. An owner changes them later with Billing details in Settings, Plan: the name on the invoice, the address, the postal code and the city, the state in the US, and the VAT or business number. The number is optional. The invoices show the billing details, and the next invoices show the new ones (Cancel or change the card says where the invoices are).

Base Captain, LLC, a company in the US, sells Base Captain, to businesses only. It adds no tax to the prices:

• A business in the EU pays the VAT itself, in its own country, under the reverse charge. Each of its invoices says "Tax to be paid on reverse charge basis". For an EU VAT number, the Billing details box shows the answer of VIES, the EU's service that checks VAT numbers, once you save.
• A business in any other country pays the taxes that its own country puts on the purchase, if there are any.

If a law makes Base Captain collect a tax on your purchase, the tax is added to the price and shown on the invoice (Terms of service).

A base's storage is all it keeps: its records, Chat, and every file of the base, those on the Files page and those attached to items. Base Captain counts it every hour, and a new base starts at 0 MB. Your files are never made smaller or changed.

A base has 250 MB on the Free plan, 1 GB with a payment method, and 10 GB on the Pro plan with the GB an owner added.

Settings, Plan shows the base's Storage beside its plan, for its owners, such as "6.2 GB of 13 GB". The base's Activity, Storage shows the same storage to its admins, such as "6.2 GB of 10 GB" (See your base's storage: the Storage page).

Add or remove storage

On the Pro plan, an owner adds storage at any time in Settings, Plan:

1. Click Add storage.
2. Pick how many GB, 1 to 10. The box shows the new monthly price and says the storage is free until the end of this month.
3. Confirm. The storage is there at once. The bill of the next 1st adds 1 for each GB.

Remove storage lowers the GB you added when the storage the base uses now fits under the lower limit. If it does not, the box says so with the numbers, such as "The base stores 11.2 GB, more than 11 GB. Delete data first." The limit falls at once, and the price on the next 1st.

• A base adds at most 10 GB in a calendar month: past it, Add storage says how many GB are left, such as "The base may add 3 GB more this month. Contact us for more." Removing storage gives no room for more in the same month.
• For more at once, such as for an archive you bring, contact us: we raise it.
• On a plan we set for your base, only we change the storage.

When the storage is full

• The owners get an email at 70 %, 90 % and 100 % of the storage, each with a link to Add storage.
• At 100 %, every new item and every upload is refused, whoever makes it: on the Files page, on an item, on a public form, through an API token and through an AI client alike, with a sentence such as "The base's storage is full (10 GB of 10 GB). An owner adds storage in Settings, Plan."
• On the Free plan, the sentence is "This base's free storage is full. Add a payment method for 1 GB. This is only to prevent fraud and abuse. You will not be charged.", and with a payment method "This base's free storage is full. Upgrade to Pro for 10 GB."
• Reading, editing, deleting and exporting go on. Delete files to make room, or an owner adds storage. While the storage is full, a delete frees its room within a minute.

An owner changes the Pro plan's card and downloads its invoices on Stripe's page: Manage card and invoices, in Settings, Plan, opens it.

An owner cancels the Pro plan with Cancel the Pro plan, beside it. It opens Stripe's page at the cancel of the plan, in a new tab, and the plan is cancelled when you confirm there. The button is shown until the plan is cancelled; after that, Settings, Plan says the day the plan ends.

Cancel: a plan cancelled runs to the end of the month you paid for, then stops (When the Pro plan stops). Charges are final: nothing is refunded.

The Pro plan stops when its first charge fails, at once; at the end of the paid month after it is cancelled; or when a monthly payment fails, after 7 days in which the owners get an email and Stripe tries the card again.

The base does not go back to the Free plan. It becomes read-only as at the end of the Free plan (When the Free plan ends), and 30 days later its data is deleted. The owners get an email that says why, with the day its data is deleted, and the same emails before and after the deletion. When a charge failed, the email, "Demo Company: the first charge for your Pro plan failed" (or "the monthly payment for your Pro plan failed"), says the amount with its currency and the brand and last four digits of the card, and to upgrade to Pro in Settings, Plan with a card that works. Click the red "Read-only" next to Base Captain's name to read the same: "The first charge for the Pro plan of this base failed: 29.00 EUR on the Visa card ending 0341. The Pro plan stopped on 21 November. Its data and files are deleted on 21 December. Upgrade to Pro with a card that works to keep them." When the plan was cancelled, the email, "Demo Company: your Pro plan was cancelled", and the page say that it stopped because it was cancelled, and say nothing of a charge. A payment before the deletion, with Upgrade to Pro or on Stripe's page, opens the base again at once.

When a fair-use limit of a base's plan stops something, it says so in a sentence, and the base's owners get one email with the same sentence, once a month for each limit; for the AI, its builders get it too. A payment method or the Pro plan lifts a limit of the Free plan at once. No limit deletes or locks anything.

• Storage: See, add or remove storage.
• AI: at the base's fair-use limit, agents and workflows stop first and the assistant goes on; later the assistant stops too. Both work again on the 1st of the next month (What AI your plan includes). On the Free plan with no payment method, the AI stops with "This base has used its free AI. Add a payment method to use more. This is only to prevent fraud and abuse. You will not be charged." The free AI of all bases with no payment method also has a limit for the day, which says so and works again tomorrow. With a payment method, the AI of the month stops as on the Pro plan, and the sentence adds "Upgrade to Pro to continue now."
• Invitations: past a person's fair-use limit of invitations for the day, a new invitation is refused: "You reached your fair-use limit of invitations for today. You can invite users again tomorrow. Contact us if you need more."

Mails to outside addresses

• Past the base's fair-use limit of mails to outside addresses, an email from an automation, a payment request or the base's code waits in the base and goes out, oldest first, when the limit's period ends: "This base has reached its fair-use limit of outside mails for this month. The mails to addresses outside the base wait and go out on 1 November. Contact us if you need more." A limit for the day says "tomorrow" instead.
• An invitation and a comment mailed to a correspondent are refused: "This base has reached its fair-use limit of outside mails for this month. Mail to addresses outside the base works again on 1 November. Contact us if you need more."
• Mail to the base's users goes on. A user invited who has not joined yet counts as an outside address.
• On the Free plan with no payment method, a mail to an outside address is refused with the sentence of a closed feature on the Free plan.
• With a payment method, past the month's mails, a program's email waits: "This month's free mail is used. The mails wait and go out on the 1st of the next month. Upgrade to Pro to send them now." A mailed comment is refused: "This month's free mail is used. Upgrade to Pro to send more."